General

Notificare Lege 357 2022 consumator non-casnic
Informare Lege 357 2022 consumatori casninc si non-casnic neplafonati
Declaratie pe propria raspundere consumator non-casnic
Solicitare consumator non-casnic
Notificare Lege 357 2022 consumator casnic
Declaratie pe propria raspundere consumator casnic
Cerere plafonare consumator casnic
Notificare OUG 119 Consumator Casnic
Notificare OUG 119 Consumator Non-Casnic
Declaratie pe propria raspundere
Solicitare
Procedura Garantii_METRomania
Informare Consumatori OUG27 2022 (available only the Romanian version)
Plafonarea Preturilor Și Compensarea Facturilor La Energie Consumator Casnic
Plafonarea Preturilor Și Compensarea Facturilor La Energie Consumator Non-Casnic
Ghid explicativ factura Gaze Natura
Ghid explicativ factura Energie Electrica
Informare OUG 118_2021 IMM si Micro
Informare OUG 118_2021 Casnic
Order 177/16.12.2015 Procedure for submission of damage claims in the event of power outages for households.
Regulation on the organization and operation of the online platform for changing the supplier of electricity and natural gas and for contracting the supply of electricity and natural gas
Information about vulnerable customers rights (available only the Romanian version)
Information regarding the right of household customers to the universal service
Frequently asked questions and answers
Procedure for the submission, recording, investigation and resolution of complaints in accordance with the supplier's internal procedure
Granting of indemnities and compensations